Accelerating RR over 40% in 12 months
A Fortune 500 company had a non-core product and customer portfolio valued at $30M ARR. The prior year they had 35% revenue churn resulting in over $10M in lost ARR. This company elected an outsource service approach whereby we took over the customer success and recurring revenue responsibilities for this non-core portfolio. Working with a cross functional team, we established a formal customer journey. Within the first 12 months our customer success managers increased customer retention from 65% to 93% resulting in over $8M in ARR. Over the next 36 months, we maintained customer retention in the 92-95% range. During this same period, we identified millions of dollars of expansion revenue opportunities.
26% acceleration of ARR in 9 months
Enabled venture backed technology services company to establish a formal customer journey with associated customer experience plays and a renewal strategy with packaged offerings. Executing our methodology for this customer produced a 26% increase in ARR within the first 9 months.
Adds $3M in ARR
Helped an enterprise B2B software company with an underperforming, high churn product category increase customer retention by 13% resulting in an additional $3M in ARR in the first 12 months. Using our methodology we implemented a series of customer success plays to improve achievement of customer outcomes and product adoption.
Accelerating through expansion revenue
We enabled a customer to add $6M in expansion revenue opportunities in the first 12 months by providing sales training and lead qualification tools to the customer success team.